Last Updated: March 2026

1. Order Cancellations We process orders quickly to ensure fast delivery. If you need to cancel your order, you must contact us at support@zenaisle.com within 12 hours of placing it. Once an order has been processed and handed over to our shipping partners, it cannot be cancelled. If the cancellation is approved, your refund will be processed immediately.

2. 7-Day Return Policy We offer a 7-day return policy. If 7 days have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

3. Valid Reasons for Return / Refund Since we ship physical products, we accept returns/refunds under the following conditions:

• The product arrived damaged or defective.

• The wrong product was delivered.

• Please note: We highly recommend taking an “unboxing video” when you receive your package, as this helps us instantly approve your replacement or refund with our suppliers.

4. Non-Returnable Items

• Items that have been used, altered, or damaged by the customer.

• Items returned without original packaging or missing accessories.

• Gift cards and promotional/sale items (unless defective).

• For hygiene and safety reasons, we do not accept returns or exchanges on personal care and beauty tools (including but not limited to hair brushes, trimmers, and massagers) once the original packaging has been opened, unless the item arrives damaged or defective.

5. Return Process To initiate a return, please email us at support@zenaisle.com with your Order ID and photos/videos of the product.

• Do not send your purchase back to the manufacturer.

• Once your return request is approved, we will provide you with the exact return shipping address.

• You will be responsible for paying your own shipping costs for returning your item unless the item received was defective or incorrect. Shipping costs are non-refundable.

6. Refund Processing (Razorpay) Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed through our payment gateway (Razorpay). The credit will automatically be applied to your original method of payment (Credit Card, UPI, Net Banking, etc.) within 5 to 7 business days, depending on your bank’s processing times.

7. Late or Missing Refunds If you haven’t received a refund after 7 business days:

1. Check your bank account again.

2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

3. If you’ve done all of this and you still have not received your refund, please contact us at support@zenaisle.com.